INFORMATION SYSTEMS

How do I correct the error “Can not load dll msjet” or similar error for the CPUB application I’m trying to use?

• Here are the steps to correct this issue:
  1. From the PC that has Partials (CPUB) installed; Make sure all programs are closed.
  2. Double click “My Computer” icon from the desktop.
  3. Double click “C: drive”
  4. Double click “Program files”
  5. Double click “AL DIR”
  6. Double click “jet35sp3”
  7. A window will open with a message “File progress…transfer file”…. This window will close automatically in a few seconds.
  8. Now from the desktop, double click the DIR partials 2.4 icon so the main menu appears.
  9. Click option number 6 to run initial setup
  10. A message should appear “The DIR database has been created”
  11. The program is ready… click option number 1 to start entering the employee data….
  12. If you still receive the “Can not load Error”, repeat steps 1 thru 8, then select option number 1.

How do I file New Hire electronically?

• Please contact :  NewHire@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

Where are the file specifications located for New Hire or Wages?

• Please contact :  NewHire@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

How do I get my format approved for filing of New Hire or Wages?

• Please contact : NewHire@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

Do I have to change the format of wages I am currently using to file the Egov method?

• Please contact : NewHire@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

If I am locked out of my Egov account and need assistance?          

• Please contact : eGov@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

 Can someone assist me while I am filing the Egov method?

• Please contact : eGov@dir.alabama.gov , 334-206-6047 or Ramona Jordan - Ramona.Jordan@dir.alabama.gov , 334-206-6028.

If you have questions about filing UC-CR4 electronically …

• Please contact : the Audit and Cashiering Unit at 334-954-4701.

If you have questions about registering for an unemployment compensation account number …

• Please contact the Status Unit at 334-242-8830.

If you have questions about resetting eGov login and/or password …

• Please contact the Audit and Cashiering Unit at 334-954-4701.